Shipping and Delivery

Delivery is available to the destinations listed below. If your country is not shown at checkout, we cannot currently deliver to it.

We deliver throughout Libya using Vanex, our courier for domestic orders. The cities served are those offered in the delivery-city list at checkout.

Cash on delivery is available for Libyan addresses where the checkout offers it.

Whether we deliver to your EU member state, and by which carrier, is [TO BE COMPLETED].

Where we do deliver to you and you are a consumer, EU consumer law applies to your order in full — including the right of withdrawal and the legal guarantee of conformity described in our Returns, Refunds and Withdrawal policy.

Delivery outside Libya and the European Union is [TO BE COMPLETED].

Our domestic courier serves Libya only, so any delivery beyond it is carried by [TO BE COMPLETED].

The delivery charge for your order is calculated at checkout from your delivery address and shown to you, separately from the price of the goods, before you confirm and pay. You will never be asked to pay a delivery charge you have not seen.

Free delivery may apply above an order value shown at checkout. Where it does, it is applied automatically.

Delivery charges do not include import duties or taxes on deliveries outside Libya. See “Customs charges and import duties” below.

Orders are prepared for dispatch [TO BE COMPLETED]. Estimated delivery times, once dispatched, are [TO BE COMPLETED].

These are estimates, not guarantees, and they depend on the courier and on your address. What is not an estimate is the legal deadline: unless we have agreed otherwise with you, we will deliver without undue delay and in any event within 30 days of the contract being made.

If we miss that deadline, you can give us a further reasonable period to deliver, and if we still do not, you may cancel the order and receive a full refund. Where the delivery date was essential and you told us so, or where it was obvious from the circumstances, you may cancel immediately.

Couriers deliver to the address you give us, so please check it before confirming, and include a telephone number the courier can reach you on — many deliveries are arranged by phone.

If you notice a mistake, contact us at [email protected] immediately. We can usually correct an address before dispatch. Once a parcel has been handed to the courier we may not be able to change it, and a redirection may carry a charge from the courier.

If nobody is available, the courier will normally leave a card or contact you to arrange another attempt. Please respond to that contact — parcels are held for a limited time before being returned to us.

If a parcel comes back to us undelivered, we will contact you. You can ask us to send it again, in which case a further delivery charge may apply, or cancel the order. Where the order is cancelled we refund the price of the goods; where the failure was caused by an address error or a repeated failure to collect, we may deduct the courier's return cost.

None of this applies where the delivery failed because of something we or the courier got wrong. In that case you pay nothing extra, and you keep every right described in the Returns, Refunds and Withdrawal policy.

If the outer packaging is visibly damaged when it arrives, note that on the courier's delivery record if you can, and photograph the parcel before and after opening it.

Contact us at [email protected] within a reasonable time of noticing, with the photographs and your order number. We will arrange a replacement or a refund at no cost to you.

Until you take physical possession of the parcel, the risk of damage in transit is ours, not yours. Photographs help us settle the matter with the courier — they are not a condition of your rights, and we will not refuse a claim because you were unable to take one.

For deliveries outside Libya, import duties, customs charges, handling fees and destination taxes may be payable. This site does not calculate or collect them at checkout, and prices are shown exclusive of them.

Unless we tell you otherwise for your destination, those charges are yours to pay, in addition to what you paid us. They are set by your country's authorities and we can neither predict nor influence them; if you are unsure, your local customs office can tell you before you order.

If a parcel is returned because import charges were not paid, we refund the price of the goods less any return cost the courier charges us.

Deliveries within Libya are carried by Vanex. Deliveries outside Libya are carried by [TO BE COMPLETED].

Couriers receive the recipient's name, the delivery address and a contact telephone number, and nothing more than they need to deliver the parcel. What they receive and why is set out in the Privacy Policy.

Weather, customs inspections, strikes and other events outside our reasonable control can delay a delivery. When we know about a delay affecting your order, we will tell you.

This does not remove the 30-day deadline or your right to cancel for late delivery described above, and it does not cover a delay we could have avoided by taking reasonable care.

To give a delivery the best chance of arriving:

Nothing in this policy reduces your statutory rights. For consumers in the EU, the Consumer Rights Directive gives you the 30-day delivery deadline and the right to cancel described above, and the goods remain at our risk until you take possession of them.

For consumers in Libya, Libyan consumer-protection law applies to delivery of your order and this policy does not limit it.

Email [email protected] with your order number, or call 624 704 178. If your parcel is late, damaged or missing, please tell us — we would far rather hear about it than have you wait.