TERMS AND CONDITIONS OF SALE

Seller: Moncef Bouajila (sole trader – autónomo) Trade name: Caprianna Parfums Tax ID (NIF): Z2427278R Address: Rúa Magdalena 221, BJ, 15402 Ferrol, A Coruña, Spain Email: [email protected] Telephone: +34 624 704 178

These terms govern the sale of products through www.capriannaparfums.com to consumers aged 18 or over. By placing an order, the buyer confirms that they have read and accepted them. The applicable version is the one published at the time of the order. Specific terms for deliveries to Libya are set out in section 12.

The products offered are luxury niche perfumes made in France. The essential characteristics of each product (composition, volume, origin and price) are shown on its product page. Images are for illustration only; the colour of the liquid or packaging may vary slightly. All products are delivered sealed.

Prices are shown in euros (€) and include applicable VAT. Shipping costs are shown separately before the order is confirmed.

For deliveries outside the EU VAT area (including the Canary Islands, Ceuta, Melilla and Libya), the order may be subject to customs duties, import taxes and handling fees in the destination country. These amounts are not included in the price and are payable by the buyer. Refusal to pay them and the resulting return of the parcel will not give rise to a refund of the outbound or return shipping costs.

To make a purchase, the user must follow these steps:

1. Select the products and add them to the cart. 2. Enter the delivery and billing details. 3. Choose the shipping and payment method. 4. Review the order summary, where any errors in the details entered can be identified and corrected before confirming. 5. Click the "Order with obligation to pay" button (or equivalent) and complete payment.

After the purchase, the seller will send, within 24 hours at the latest, a confirmation email with the order details, the price paid and these terms, which serves as proof of purchase. The contract is stored electronically by the seller, and the buyer may request a copy at any time by email. The contract may be concluded in Spanish, English, Arabic or Italian, at the buyer's choice.

We accept credit/debit cards (Visa, Mastercard), Apple Pay, Google Pay, PayPal and Bizum (Spanish bank accounts only). International payments are processed through Stripe and/or PayPal. For orders delivered to Libya, local payment methods are accepted (see section 12.6). The methods available for each country are shown during checkout. Payments are processed through secure payment gateways; the seller does not have access to or store full card details. Payment is taken when the order is confirmed.

Estimated delivery time is 3 to 7 working days in mainland Spain, 3 to 14 working days to Libya and 5 to 15 working days to other destinations. In any event, delivery will take place within a maximum of 30 calendar days from the conclusion of the contract, except for delays attributable to customs procedures in the destination country. If the seller cannot meet this deadline, the buyer may terminate the contract and receive a full refund.

The risk of loss of or damage to the products passes to the buyer when the buyer, or a third party indicated by the buyer other than the carrier, takes physical possession of the products.

We recommend checking the parcel on delivery and reporting any visible damage within 7 days, to make it easier to claim against the carrier, without prejudice to the legal guarantee.

8.1. Period. The consumer has 14 calendar days to withdraw from the contract without giving any reason. The period runs from the day on which the consumer, or a third party indicated by the consumer other than the carrier, takes physical possession of the product. Where an order includes several products delivered separately, the period runs from receipt of the last one.

8.2. How to exercise it. The consumer must inform us of the decision to withdraw by an unequivocal statement, through any of the following channels:

• The withdrawal function available in [your customer account / the "Withdraw from contract" link] on the website. • An email to [email protected]. • The model withdrawal form at the end of these terms (its use is not mandatory).

The seller will acknowledge receipt by email without delay.

8.3. Returning the products. The consumer must send the products back to the address in section 1 without undue delay and in any event within 14 calendar days of notifying the withdrawal. The direct cost of returning the products is borne by the consumer.

8.4. Refund. The seller will refund all payments received, including standard delivery costs (except any extra cost resulting from choosing a delivery method other than the cheapest standard option offered), within 14 calendar days of being informed of the withdrawal. The refund will be made using the same payment method as the original purchase, unless expressly agreed otherwise, and at no cost to the consumer. The seller may withhold the refund until the products have been received back or until the consumer has supplied proof of having sent them, whichever is earlier.

8.5. Hygiene exception. Under Article 103(e) of the Spanish General Law for the Protection of Consumers and Users, the right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery. Withdrawal therefore cannot be exercised for perfumes whose seal (the protective film around the box) has been removed.

8.6. Diminished value. The consumer is only liable for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

All products are covered by the THREE (3) YEAR legal guarantee of conformity from delivery provided for in the Spanish General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007). Any lack of conformity that becomes apparent within two (2) years of delivery is presumed to have existed at the time of delivery.

A lack of conformity includes, among other things, any manufacturing defect, malfunction of the bottle or atomiser, or delivery of a product other than the one ordered.

In the event of a lack of conformity, the consumer may choose between repair or replacement of the product, unless one of them is impossible or disproportionate. Where neither is available, or they are not carried out within a reasonable time, the consumer may request a proportionate price reduction or termination of the contract. These remedies are free of charge for the consumer, including shipping costs.

To make a guarantee claim, contact [email protected] stating the order number and describing the defect (with photographs, if possible).

The guarantee does not cover damage caused by misuse, improper storage (prolonged exposure to heat or sunlight) or tampering by the buyer.

For any question, complaint or issue:

• Email: [email protected] • Telephone: +34 624 704 178 (9:00 to 17:00, Spanish time) • Postal address: Rúa Magdalena 221, BJ, 15402 Ferrol, A Coruña, Spain

We will respond to complaints as quickly as possible and in any event within 15 days. Consumers may also request official complaint forms (hojas de reclamaciones) at the addresses above.

[OPTION A] Caprianna Parfums participates in the Spanish Consumer Arbitration System through the Consumer Arbitration Board of Galicia (Junta Arbitral de Consumo de Galicia), to which consumers may refer any dispute.

[OPTION B] Caprianna Parfums does not participate in any alternative consumer dispute resolution scheme. Consumers may nevertheless contact the consumer affairs services of their region or municipality.

12.1. Scope. This section applies to consumers who receive their orders in Libya. It supplements, and does not replace, the rest of these terms. The seller complies with the mandatory consumer protection provisions of Libyan law, in particular Articles 1308 to 1327 of Law No. 23 of 2010 on Commercial Activity, and Law No. 6 of 2022 on Electronic Transactions.

12.2. Information and proof of purchase. Before purchase, the buyer receives true and accurate information about the product, its origin (France) and its price. After purchase, the buyer receives an electronic proof of purchase showing the product bought and the price paid. The essential product information (name, volume, ingredients and origin) is available in Arabic [on the product page / on request].

12.3. Right to reverse the purchase. Libyan law gives consumers the right to reverse a purchase within 10 days of the conclusion of the contract, including for electronic purchases. The period of 14 calendar days from receipt set out in section 8 is longer and applies in all cases. The hygiene exception in section 8.5 applies only to the extent permitted by applicable Libyan law.

12.4. Defective products. If a product is defective, the buyer is entitled to its repair, replacement or a refund of the price. No clause in these terms excludes or limits the seller's civil liability towards the consumer.

12.5. Customs and import. Deliveries to Libya are made for the buyer's personal use and not for resale. Customs duties, import taxes and clearance fees in Libya are payable by the buyer, who must provide the carrier with any documents required by the Libyan customs authorities. Delivery times may be affected by customs procedures.

12.6. Payment. Buyers in Libya pay using local payment methods (cash on delivery or Libyan bank card), which are shown during checkout. For cash on delivery, the amount is paid in cash to Vanex at the time of delivery; any refund will be made by bank transfer or another method agreed with the buyer, at no cost to the buyer. Stripe and/or PayPal are offered for international payments.

12.7. Carriage. Orders to Libya are delivered by Vanex, with a tracking number.

These terms are available in Spanish, English, Arabic and Italian. All versions are equally authentic. In the event of any discrepancy between them, the interpretation most favourable to the consumer shall prevail.

These terms are governed by Spanish law, without prejudice to any mandatory consumer protection rules of the buyer's country of habitual residence that apply to them, including, for buyers resident in Libya, the Libyan legislation referred to in section 12. Any dispute shall be heard by the courts of the consumer's place of residence.

Last updated: 30 September 2026.

(Complete and return this form only if you wish to withdraw from the contract.)

To: Moncef Bouajila – Caprianna Parfums, Rúa Magdalena 221, BJ, 15402 Ferrol, A Coruña, Spain. Email: [email protected]

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:

• Ordered on / received on (*): ____________________ • Order number: ____________________ • Name of consumer(s): ____________________ • Address of consumer(s): ____________________ • Signature of consumer(s) (only if this form is submitted on paper): ____________________ • Date: ____________________

(*) Delete as appropriate.