Return Policy

At Caprianna Parfums your satisfaction is our priority. We take great care that every product meets our quality standards, and if you are not fully satisfied we are here to help.

Eligibility. Because of the nature of perfume and beauty products, we can accept a return only when the product is unused, unopened and in its original packaging, the request is made within 7–14 days of receiving your order, the item was purchased directly from capriannaparfums.com, and proof of purchase (order number or invoice) is provided. Used, opened or damaged items cannot be returned for hygiene and safety reasons.

Non-returnable items. Perfumes or cosmetics that have been opened or used, gift cards and promotional items, and anything marked “final sale” or “non-returnable” at checkout cannot be returned or refunded.

Return process. To start a return, contact us via the Contact page to request return authorisation and provide your order number, product name and reason. Once approved, we will send instructions and the return address. Pack the item securely in its original packaging. Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.

Damaged or incorrect items. If your order arrives damaged or you receive the wrong product, contact us within 48 hours of delivery with clear photos, and we will arrange a replacement or full refund at no additional cost.

Refunds. Once your return is received and inspected we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Shipping fees are non-refundable, and refund times may vary depending on your bank or payment provider.

Exchanges. We do not currently offer direct exchanges. To exchange an item, return it for a refund and place a new order.

Late or missing refunds. If you have not received a refund after 10 business days, please check with your bank or card provider first, then contact us via the Contact page if the issue persists.