Return & Refund Policy – Caprianna Parfums

At Caprianna Parfums, your satisfaction is our priority. We take great care in ensuring that every product you receive meets our high-quality standards.
If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

Due to the nature of perfume and beauty products, we can only accept returns under the following conditions:

  • The product is unused, unopened, and in its original packaging.

  • The return request is made within 7–14 days of receiving your order.

  • The item was purchased directly from capriannaparfums.com.

  • Proof of purchase (order number or invoice) must be provided.

Please note that used, opened, or damaged items cannot be returned for hygiene and safety reasons.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Perfumes or cosmetics that have been opened or used.

  • Gift cards or promotional items.

  • Items marked as “final sale” or “non-returnable” at checkout.

3. Return Process

To start a return, please follow these steps:

  1. Contact our customer service team via email at [Insert your email address here] to request a return authorization.

  2. Provide your order number, product name, and reason for return.

  3. Once approved, we will send you detailed instructions and the return shipping address.

  4. Pack the item securely in its original packaging and ship it to the provided address.

Customers are responsible for return shipping costs, unless the product was defective or you received the wrong item.

4. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with clear photos of the issue.
We will arrange for a replacement or a full refund at no additional cost to you.

5. Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:

  • Shipping fees are non-refundable.

  • Refund times may vary depending on your bank or payment provider.

6. Exchanges

We currently do not offer direct product exchanges.
If you wish to exchange an item, please return it for a refund and place a new order.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Check with your bank or credit card provider.

  2. Contact us at [Insert your support email here] if the issue persists.