Shipping & Delivery Policy – Caprianna Parfums

At Caprianna Parfums, we aim to deliver your orders quickly and safely. This policy explains our shipping methods, delivery times, and related terms.

1. Order Processing

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • You will receive an order confirmation email once your purchase is completed, followed by a shipping confirmation with tracking details when your order is dispatched.

  • During high-demand periods (such as holidays or sales), processing times may be slightly longer.

2. Shipping Options & Rates

We offer several shipping options to meet your needs:

  • Standard Shipping: Estimated delivery within 3–7 business days.

  • Express Shipping: Estimated delivery within 1–3 business days (available in select regions).

  • International Shipping: Available to selected countries; delivery times may vary depending on destination and customs procedures.

Shipping costs are calculated at checkout based on your location and the selected delivery method.

3. Delivery Timeframes

Delivery times are estimated and may vary due to:

  • Customs clearance delays (for international orders).

  • Weather conditions or carrier delays.

  • Incorrect or incomplete shipping addresses provided by the customer.

We are not responsible for delays caused by courier services or external factors beyond our control.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email or SMS.
You can use this link to monitor your order’s delivery status at any time.

5. Shipping Restrictions

Please note:

  • We do not ship to P.O. boxes or military addresses (APO/FPO).

  • Some regions may have restrictions on perfume shipments due to airline regulations (flammable contents).
    If we cannot ship to your address, we will notify you promptly and issue a refund if payment has already been made.

6. Lost or Delayed Packages

If your package is delayed or lost in transit, please contact our support team at [Insert your email here].
We will contact the courier on your behalf and do our best to resolve the issue quickly.

Please allow up to 14 business days for delivery before reporting a package as lost.

7. Incorrect Address Information

Customers are responsible for providing accurate and complete shipping details.
If an order is returned due to an incorrect address, additional shipping charges may apply to resend the package.

8. Customs, Duties, and Taxes (For International Orders)

International customers are responsible for any customs duties, import taxes, or local fees that may apply in their country.
These charges are not included in the product price or shipping fee.

9. Damaged Packages

If your package arrives damaged, please take clear photos of the packaging and product, and contact us within 48 hours of delivery.
We’ll arrange for a replacement or refund as appropriate.